Returns & Refunds policy

You are entitled to cancel your order within 14 calender days without giving any reason for doing so.

The deadline for canceling an order is 14 calender days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail refund@bewatercolors.shop

We will reimburse you no later than 14 calender days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 14 calender days

• The goods are in the original packaging

The following goods cannot be returned:

• Goods cannot be returned after 14 calender days.

• Final Sale and clearance items.

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which were used, marked or drawn on, wet, warped and/or soiled.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

After recieving the return shipping lable via refund@bewatercolors.shop, please follow the instruction provided in the email and ship it the same day you print the lable within 14 calender days of recieving the package.

We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail refund@bewatercolors.shop